Multi-Factor Authentication FAQ Xvantage™

Summary:

This article covers three key topics related to Multi-Factor Authentication (MFA) and authentication challenges.

Table of Contents:

1. How to access MFA in Xvantage?

2. What are the benefits of MFA?

3. How to Activate Okta Verify or Google Authenticator?

4. What to do if am I not receiving MFA/ email verification code?

5. Why does the website always ask for an authentication code even after selecting “Do Not Challenge for 15 Days”?

Question 1: How to access MFA in Xvantage?

Answer:

1. Log in to Xvantage.

2. Navigate to your Profile located at the right side of the screen with your initials.

3. Click Account Settings.

4. Click the Security tab.

Question 2: What are the benefits of MFA?

Answer:

• Enhanced Security: Strengthens security by requiring multiple forms of verification.

• Reduced Risk of Identity Theft: Requires additional steps, like a one-time code or biometric data, making unauthorized access far more difficult.

• Protection Against Weak Passwords: Provides extra security to compensate for weak or reused passwords.

• Improves User Trust: Implementing MFA shows a commitment to security.

Question 3: How to Activate Okta Verify or Google Authenticator?

Answer:

• Download and install the application of your chosen option (Okta Verify or Google Authenticator) from the Play Store or App Store.

• Follow the step-by-step guidance provided once the option is activated on the "Security" page.

Question 4: What to do if am I not receiving MFA/ email verification code?

Answer: Email verification codes will be sent from donotreply@sso.ingrammicro.com.

• If you do not receive the email, check your Junk/Spam folder.

• If still not received, request your IT team to whitelist the above domain.

Question 5: Why does the website always ask for an authentication code even after selecting “Do Not Challenge for 15 Days”?

Answer: Common reasons include the following::

• Cleared Browser Cookies
  If browser cookies are manually cleared or automatically deleted through browser settings, the 15-day preference is removed. Private or Incognito browsing sessions also do not retain cookies once closed.

• VPN or Network Changes
  If you are using a VPN or your network frequently changes IP addresses, the system detects this as a new or unfamiliar location. For security and fraud prevention, additional authentication is required.

Action Required

To prevent repeated authentication challenges:

• Avoid clearing cookies for the website;

• Do not use private or incognito browsing for regular access;

• If using a VPN, check whether a static IP is available or consult your IT team for assistance.