Summary:
There is an enhancement the Xvantage Digital Assistant with new self-service order tracking capabilities, making it easier for customers to retrieve shipment and delivery information directly through the Digital Assistant.
Question: How has the Xvantage Digital Assistant been enhanced to improve self-service order tracking for customers?
Answer:
• Order ETA lookup – Retrieve estimated shipment and delivery dates by simply providing an order number, with support for both single-line and multi-line orders.
• SKU-level delivery details – Check estimated delivery dates for specific products within an order, with validation for invalid or unmatched SKUs.
• Smarter order tracking – Receive contextual responses that distinguish between shipment and delivery dates, identify completed orders, and group ETAs for orders with multiple delivery timelines.