Summary
This article provides an overview of the available options for resetting a Xvantage password and contacting administrators for assistance.
Question: How to Reset Xvantage Password using “Forgot Password” Link?
Answer:
You can always reset your password through forgot password link.
To find your account details, kindly check an auto generated email received from Ingram Micro when created at the time of profile creation.
If you are not getting a password reset email, please contact your own IT team and request to release the email that is sent from: donotreply@ingrammicro.co.uk as it might be blocked by your firewall system or ended up in the spam folder.
You can also try to contact your web administrators to help reset password for you or unlock your profile.
Web admin users can do the following:
Create/delete profiles.
Amend profile details (Name/surname/email address etc.)
Manage permissions (RMA/Invoice List/Order rights/quotes/backorder reports)
Reset passwords.
Disable/Enable (Lock/Unlock) profiles.
Web admin guide can be found here.
If you are unsure who your Web Administrator is, please contact your Sales Manager for assistance. Alternatively, you can create a support ticket for further help.