Release Notes 26.3.3
What’s New
Introducing Xvantage Help & Support and Digital Assistant
Xvantage now introduces a unified support experience that brings together knowledge base resources, guided support, and AI-powered assistance in one place—empowering you with fast answers, seamless resolutions and complete visibility from start to finish.
Help & Support
Knowledge base search with guided answers: Search using natural language and receive relevant KB articles, resources and step-by-step instructions to help resolve issues quickly.
Smart ticket creation flow: Submit support requests through a guided experience, with suggested articles shown before ticket creation to help resolve issues quickly.
Ticket management & visibility: View recent tickets, track status, access full ticket details, and see who submitted the request (you or someone on your behalf).
Escalation & prioritization: Escalate tickets when needed to increase priority and ensure faster resolution.
Attachments & context capture: Upload supporting files and provide detailed information to help support teams diagnose and resolve issues efficiently.
Digital Assistant
Xvantage Digital Assistant, a conversational AI-powered chatbot, empowers you with 24x7 self-service capabilities, quick access to key support portals, and seamless pathways to additional assistance when needed.
Order tracking & recent orders: Check order status using order number or PO number and view your most recent orders.
Returns & claims access: Navigate directly to the returns and claims (RMA) portal to review or submit requests.
Instant answers & guided support: Ask questions in natural language and receive clear, step-by-step guidance with links to relevant KB articles.
Ticket creation & tracking in chat: Create support tickets directly within the conversation, receive a reference number, and check ticket status anytime.
Live chat & escalation paths: Transition to a live support agent (during business hours) or submit a ticket seamlessly when additional help is required.
Vendor technical support access: Direct links available for Microsoft and AWS technical support requests.
Feedback & continuous improvement: Provide thumbs up/down feedback on responses and complete post-chat surveys to improve your experience.
This unified experience streamlines how you access support—reducing effort, improving response times, and giving you full visibility and control from question to resolution.
Integrations Hub — Improved Integration Management & Automation
Integrations Hub now includes updates that make it easier for you to manage integrations, automate workflows, and access key configuration details in one place.
Improved ConnectWise uninstall experience: When uninstalling the ConnectWise PSA integration, you are now redirected directly to the relevant configuration screen where you can disable the integration—ensuring a smoother and more consistent experience.
Centralized API credentials: You can now access your Cloud Marketplace API URL, username, and subscription key directly under Manage apps, giving you a single, reliable place to manage integration access.
Rewst workflow automation: You can connect Rewst to automate customer management, subscription updates, order creation, and reporting—helping reduce manual effort, minimize errors, and scale your operations more efficiently.
These enhancements help you simplify integration management and improve efficiency across your workflows.
Improved Account Hold Visibility due to Expired Tax Exemption Certificate
Xvantage now provides clearer visibility when your account is placed on hold specifically due to an expired tax exemption certificate, helping you quickly understand the reason and take action to resolve the issue. When this type of hold is applied, a prominent banner appears at the top of Xvantage upon login, informing you that order processing is blocked and providing guidance on how to resolve the issue.
