Release Notes 26.6.1
What’s New
MCP Order Tracking Enhancements — Unified TS & Cloud Order Visibility
We've enhanced order tracking capabilities available through Ingram Micro's MCP servers, making it easier for you to access Xvantage order information through AI assistants, automation tools, and integrations.
Unified order visibility – Retrieve both Technology Solutions and Cloud order information, including subscription changes, renewals, cancellations, billing updates, and provisioning activity
Improved tracking details – Access clearer order statuses, provisioning updates, shipment information, estimated delivery dates, invoice references, and carrier tracking details where available
Enhanced order search – Find orders using quote numbers, deal IDs, confirmation numbers, customer PO numbers, and other related identifiers
Expanded order context – View additional information such as who placed the order, Cloud sub-order details, shipment activity, and invoice references
These enhancements provide richer order visibility and make it easier to access order, shipment, invoice, and subscription information through AI-powered and automated workflows.
ConnectWise — Integration Management Enhancements
We've introduced new ConnectWise integration enhancements in the Integrations Hub, providing improved customer import, mapping, and data alignment capabilities directly within the Integrations Hub.
Customer import experience – Search, review, and import ConnectWise customer records directly from Xvantage, including support for bulk import actions
Enhanced customer setup experience – Structured account information and administrative contact forms help simplify customer onboarding and validation
File-based mapping support – Download XLSX templates, populate mappings for customers, subscriptions, and products, and upload completed files directly into Xvantage
Improved mapping visibility – Gain better visibility into mapping status and alignment between Xvantage and ConnectWise PSA data, making discrepancies easier to identify and resolve
Bulk product mapping – Map multiple products to agreements through a single file upload process, reducing manual effort and improving setup efficiency
These enhancements simplify ConnectWise integration management and help improve data accuracy, visibility, and onboarding efficiency.
Returns & Claims — New Self-Service Experience
We've introduced a new Returns & Claims experience in Xvantage, giving you a centralized place to submit, manage, and track return and claim requests from start to finish.
Centralized Returns & Claims workspace – Access all your returns and claims from a single page with search, filtering, status tracking, and visibility into both open and completed requests
Self-service request management – Submit return and claim requests directly in Xvantage, including returns, short shipment claims, and collection requests, without needing to contact support
Detailed case visibility – Open any request to view line-item details, request status, reference numbers, credit information, supporting documents, and return instructions
Activity history and communication – Track progress through status updates, notes, documents, and request history, helping you stay informed throughout the lifecycle of a case
Credit and claim transparency – View estimated credits, approved amounts, and claim outcomes directly within the Returns & Claims experience
Improved tracking and organization – Filter and manage requests by status, type, creation date, and last modified date, making it easier to find and monitor active cases
Integrated Returns & Claims support experience – Access self-service guidance, Returns & Claims portal URLs, knowledge base resources, live chat, and support ticket options directly through the Xvantage Digital Assistant
These enhancements provide a more transparent and streamlined way to manage returns and claims, giving you greater visibility and control throughout the process.
