Release Notes 26.7.1
What’s New
Order Status & Tracking (OST) — User Experience Enhancements
We've enhanced the Order Status & Tracking experience in Xvantage to make it easier for you to find, review, and track your orders from a more intuitive and consistent interface.
Enhanced Orders view – Customize columns and use improved filtering options to quickly find the orders that matter most to you.
Clearer shipment visibility – View all shipments associated with an order together, making it easier to understand delivery progress.
Redesigned Order Details – Enjoy a more consistent layout with clearer order summaries, tracking information, and purchase order details.
Simplified tracking experience – Access shipment status and tracking details more easily with an improved page layout.
Better direct ship visibility – Direct ship orders now include a summarized view with quick access to software details and shipment tracking.
Payment method display – Your payment method is now shown prominently within the order details for easier reference.
Order ETA Retrieval — Digital Assistant Enhancements
We've enhanced the Xvantage Digital Assistant with new self-service order tracking capabilities, making it easier for you to retrieve shipment and delivery information directly through the Digital Assistant.
Order ETA lookup – Retrieve estimated shipment and delivery dates by simply providing an order number, with support for both single-line and multi-line orders.
SKU-level delivery details – Check estimated delivery dates for specific products within an order, with validation for invalid or unmatched SKUs.
Smarter order tracking – Receive contextual responses that distinguish between shipment and delivery dates, identify completed orders, and group ETAs for orders with multiple delivery timelines.
Integrations Hub — Expanded Integration Management & Self-Service Enhancements
We've expanded the Integrations Hub with new integration capabilities and self-service management tools, making it easier to connect and manage your business applications and integrations directly within Xvantage.
New ConnectWise Manage App: ConnectWise Manage can now connect directly with Xvantage, enabling automatic synchronization of orders, order status, and invoice information between both platforms.
Autotask PSA management: Autotask PSA integration is now available directly within the Integrations Hub, allowing you to configure customer, product, subscription, and fee mappings, as well as monitor and manage synchronization activities.
Self-service MCP Server onboarding: Set up and manage the MCP Server through a guided onboarding experience with secure credential management and centralized administration.
Enhanced Help & Support Navigation in Xvantage
We've redesigned the Help & Support experience in Xvantage, making support resources easier to discover through dedicated navigation and a simplified help experience.
Dedicated Help & Support navigation: “Help and support” is now available as its own navigation item at the bottom of the left navigation, making help resources and self-service content easier to access.
Dedicated Contact us navigation: “Contact us” is now available as its own navigation item at the bottom of the left navigation, giving you quicker access to contact information and support options.
Consolidated help experience: The redesigned “Xvantage Help” page now brings together Release notes, Tour guides, and Get support in a single location. You can search for help content, browse learning resources, and submit support requests without navigating through multiple menus.
☁️Cloud Subscriptions
AI-Guided Subscription Search
We've introduced AI-guided subscription search in Xvantage for Microsoft cloud subscriptions, giving you a more intuitive way to discover cloud subscription products. The new experience uses AI to better understand search intent and intelligently organize results, helping you navigate large subscription catalogs more efficiently.
AI-powered search guidance – Search results are intelligently organized based on customer intent, making it easier to discover relevant subscription offerings.
Dynamic filtering experience – Subscription results are automatically grouped across key attributes such as product family, offering, market segment, plan, and term to simplify product exploration.
Improved subscription discovery – You can more quickly refine results and navigate available subscription options through a more guided search experience.
