Returns & Claims Process FAQ Xvantage™

Summary

This FAQ article explains how to create and manage Return Merchandise Authorizations (RMAs) in Australia using the Returns & Claims functionality available through Xvantage™. It also provides contact information for support and clarifies the underlying system used for returns processing.

Table of Contents

1. How do I create an RMA?

2. How can I check the status of an existing RMA?

3. Who should I contact if I have questions about my RMA?

4. Does Australia use a new Returns & Claims system?

Question #1: How do I create a RMA?

Answer: To create a new RMA in Xvantage™:

1. Navigate to My Business > Returns & Claims.

2. Select the relevant invoice.

3. Follow the onscreen instructions to submit your return or claim request.

Question #2: How can I check the status of an existing RMA?

Answer: To view the status of an existing RMA:

1. Navigate to My Business > Returns & Claims.

2. Use the search function to locate previously submitted RMAs.

3. Review the status and details of your request.

Question #3: Who should I contact if I have questions about my RMA?

Answer: If you need assistance with a return or claim request, contact the Australia Returns & Claims support team at postsales@ingrammicro.com.au. The team can assist with questions related to your RMA and help resolve issues with your request.

Question #4: Does Australia use a new Returns & Claims system?

Answer: No. The Returns & Claims process in Australia continues to use the legacy Ingram Online (RMA 2.1) solution.