Summary:
This FAQ explains the RMA contact number for Canada (CA) and outlines the eligibility requirements for requesting an E-Tag/Electronic Return Label, including weight and size limits, eligible RMA reason codes, exceptions, and when a Truck Pick-Up (LTL) is required instead.
What is the RMA contact number for Canada (CA)?
Answer: Use one of the following RMA contact numbers:
Toll-Free: 1-800-668-3450
Alternative: 1-905-755-5000 ext. 52016
E-Tag / Electronic Return Label Eligibility
Automatically issue an E-Tag or electronic return label for qualifying RMA reason codes.
Carton must weigh 150 lbs. or less.
Combined dimensions (Length + Width + Depth) must be 165 inches or less.
Eligible RMA reason codes:
DM
DF
IN
OS
TE
WS
WW
SB and BE RMA reason codes are not eligible.
TE RMAs involving open-box items or customer error are not eligible.
Returns exceeding weight or dimension limits must follow the Truck Pick-Up (LTL) process.