Release Notes
What’s New
Help & Support Enhancements
The existing Unified Help & Support experience has been enhanced to make it easier for you to find answers, access product resources, and manage support requests directly in Xvantage.
AI-Powered Assistance: Ask questions in natural language and receive AI-generated answers with relevant Help articles.
Trending Articles & Help Categories: Discover popular Help content and browse articles by category to find relevant information more easily.
Release Notes & Demo Videos: Access product release notes and feature demo videos directly within Xvantage Help.
Enhanced Ticket Management: View ticket status and updates, filter tickets by status or date, and create new tickets from the same experience.
Support Escalation: Escalate tickets when additional attention is needed and access country-specific contact information for direct support.
Together, these enhancements bring more self-service resources, guidance, and support management into one connected Xvantage experience.
Saved Searches for Faster Product Discovery
You can now save frequently used product searches in Xvantage, including combinations of keywords, filters, and sorting options, making it easier to return to frequently used searches without repeating the same steps.
Save Searches: From the Search Results page, select the bookmark icon, enter a name, and save the current search configuration.
Access Saved Searches: The Saved searches option provides access to previously saved searches, which can be opened to quickly return to the same search results.
Manage Saved Searches: You can edit or delete saved searches from the saved-search page.
This makes it easier to return to frequently used product searches and continue your product discovery workflow in Xvantage.
Partner Marketing Hub Now Available for ANZ Partners
The Ingram Micro Partner Marketing Hub is now available through the Explore campaigns option on your Xvantage homepage, giving you a self-service way to access, customize, and launch co-branded marketing campaigns for your customers.
Pre-Built Campaign Content: Access ready-to-use, co-branded campaign assets from vendor partners, starting with Microsoft.
Customize & Launch: Tailor campaign content and launch campaigns directly to your customers without requiring support from Ingram Micro or vendor teams.
Campaign Performance: Track campaign performance to understand engagement and results.
Together, these capabilities make it easier for you to discover, customize, and launch marketing campaigns directly from Xvantage.
