Release Notes 26.9.4
What’s New
Integrations Hub: New Odoo Connector & Hot Quotes via MCP
Integrations Hub now offers expanded connectivity and AI-powered access to Ingram Micro capabilities through two new integration options:
New Odoo CRM Connector: Access Ingram Micro price and availability, quotes, orders, and invoices directly from Odoo. You can also create quotes and place orders from Odoo, providing both read and transactional capabilities without leaving your CRM. The connector supports two-way integration, with Ingram Micro data flowing into Odoo and transactional requests flowing back to Ingram Micro.
Hot Quotes via Ingram Micro MCP: AI agents can access a curated view of Hot Quotes identified by Ingram Micro’s AI scoring as most likely to close soon for the authenticated account. Results include only Ready To Order quotes and provide quote details, product lines and pricing, end customer, special bid ID, dates, and legal disclosures.
Support Ticket Escalation Through Digital Assistant
You can now escalate eligible support tickets directly through the Digital Assistant when you need urgent attention. Once your ticket is escalated, the Escalation Manager is notified, and updates continue on your existing ticket so you can track progress without creating a new request.
Escalate Existing Tickets: Explicitly request escalation through the Digital Assistant when your issue requires urgent attention and your ticket meets the escalation criteria.
Continue Tracking Your Ticket: Receive confirmation when your ticket has been escalated and return to the Digital Assistant or Help & Support to check the latest status and updates.
