Release Notes 26.9.4
What’s New
30-Day Credit Card Expiry Notifications on Homepage
You can now receive a notification banner on the Xvantage homepage 30 days before your saved credit card expires, giving you time to update your payment method and avoid potential payment disruptions.
Proactive Expiry Alerts: See a notification banner on the Xvantage homepage before your saved credit card expires.
Actionable Notifications: Select Manage payment methods to update your card details before expiry.
Intelligent Recipient Targeting: Receive notifications based on your customer or administrator role.
Integrations Hub: New Odoo Connector & Hot Quotes via MCP
Integrations Hub now offers expanded connectivity and AI-powered access to Ingram Micro capabilities through two new integration options:
New Odoo CRM Connector: Access Ingram Micro price and availability, quotes, orders, and invoices directly from Odoo. You can also create quotes and place orders from Odoo, providing both read and transactional capabilities without leaving your CRM. The connector supports two-way integration, with Ingram Micro data flowing into Odoo and transactional requests flowing back to Ingram Micro.
Hot Quotes via Ingram Micro MCP: AI agents can access a curated view of Hot Quotes identified by Ingram Micro’s AI scoring as most likely to close soon for the authenticated account. Results include only Ready To Order quotes and provide quote details, product lines and pricing, end customer, special bid ID, dates, and legal disclosures.
Support Ticket Escalation Through Digital Assistant
You can now escalate eligible support tickets directly through the Digital Assistant when you need urgent attention. Once your ticket is escalated, the Escalation Manager is notified, and updates continue on your existing ticket so you can track progress without creating a new request.
Escalate Existing Tickets: Explicitly request escalation through the Digital Assistant when your issue requires urgent attention and your ticket meets the escalation criteria.
Continue Tracking Your Ticket: Receive confirmation when your ticket has been escalated and return to the Digital Assistant or Help & Support to check the latest status and updates.
Contextual Messaging for Stocked Order Statuses
Clear, contextual messages will be displayed for stocked orders on hold, helping you understand why an order is on hold, whether action is required, and what happens next.
Clear Hold Messages: Orders in progress will display a general message confirming that you will be contacted if further information is required.
Status-Specific Guidance: Messages will explain the reason for the hold and any required action, including cases related to credit, pricing, compliance, or supplier processing.
Self-Service Xvantage User Access Requests
You can now request access to Xvantage directly from the login page, making it easier to join your company’s Xvantage account without needing to contact support.
Request Access: Select Request to join your team and provide your Reseller ID, work email, first name, and last name.
Email Verification: Verify your email to continue your access request.
Administrator Approval: Your company administrator will receive your request and can review and approve your access directly in Xvantage.
