Summary:
This FAQ explains how Ingram Micro Ultra partners can view the reward points earned from participating in Ultra incentive campaigns and access the dedicated rewards portal to redeem points for available benefits.
Table of Contents:
What are Ultra Rewards?
Do I need to be enrolled in Ingram Micro Ultra to earn and redeem Ultra Rewards?
How do I access Ultra Rewards?
How do I view my reward point balance?
How are Ultra Reward points earned?
How will I know what campaigns are available to earn Ultra Reward points?
How do I redeem Ultra Reward points?
To whom are the points awarded?
What types of exclusive rewards can I redeem my points for?
Who can redeem Ultra Reward points?
What is the House account?
Who can access the House account?
How does the Reward Administrator navigate to the House account in the Ultra Rewards portal?
Do Ultra Reward points expire?
Question 1: What are Ultra Rewards?
Answer: Ultra Rewards are exclusive benefits available to Ingram Micro Ultra members. Enrolled partners can earn reward points and redeem them for a variety of exclusive items featured in the Ultra Rewards catalog.
Question 2: Do I need to be enrolled in Ingram Micro Ultra to earn and redeem Ultra Rewards?
Answer: Yes. Only partners who are opted into Ingram Micro Ultra are eligible to earn and redeem reward points.
Question 3: How do I access Ultra Rewards?
Answer: You can access Ultra Rewards via the reward portal by navigating to your Ultra membership page (My business > Ingram Micro Ultra) and clicking on the "Redeem rewards" button on the reward widget.
Once in the portal, you can access details on current Ultra Reward incentive programs and the Ultra Reward catalog.
Question 4: How do I view my reward point balance?
Answer: Your reward point balance is displayed directly on the rewards widget found on the Ingram Micro Ultra membership page in Xvantage. You can also view your reward point balance within the Ultra Rewards portal.
Question 5: How are Ultra Reward points earned?
Answer: Points are earned through targeted incentive programs, that may include purchasing qualified products, attending an event or webinar, or completing specified actions.
Question 6: How will I know what campaigns are available to earn Ultra Reward points?
Answer: Opportunities to earn Ultra Reward points are accessible through:
The Ultra membership page on Xvantage
The Ultra Reward Portal
Via email (Be sure to opt into receive Ultra communication to be notified of the exclusive offerings)
Question 7: How do I redeem Ultra Reward points?
Answer: You can redeem your reward points through the rewards portal, accessible via the rewards widget on your Ingram Micro Ultra membership page in Xvantage.
Question 8: To whom are the points awarded?
Answer: Depending on the country and campaign, reward points may be assigned to either an individual and/or to a company.
Question 9: What types of exclusive rewards can I redeem my points for?
Answer: Items in the rewards catalog vary by country and may change over time. Each local catalog is curated based on regional offerings. Visit your Ultra Reward portal to view current available offerings.
Question 10: Who can redeem Ultra Reward points?
Answer:
Points awarded to an individual (user) can be redeemed by the individual in their user account within the rewards portal.
Only the designated Reward Administrator(s) may access and redeem points awarded to the House Account on behalf of the company.
For more information on the Reward Administrator, please view our article Ingram Micro Ultra Reward Admin FAQ Xvantage™.
Question 11: What is the House account?
Answer:
The House account is the company account within the rewards portal that displays the company point balance.
Designated Reward Administrator(s) must navigate to the House account view within the rewards portal to view and redeem company points.
Question 12: Who can access the House account?
Answer: Only the designated Reward Administrator(s) can access the House account.
Question 13: How does the Reward Administrator navigate to the House account in the Ultra Rewards portal?
Answer:
Click on the rewards widget on the Ultra membership page to enter the rewards portal.
Select “Switch to house account here” at the top righthand bar on the rewards portal homepage.
Alternatively, select the hamburger menu in the top lefthand corner and navigate to “switch member” and select “House account”.
Question 14: Do Ultra Reward points expire?
Answer: Yes, Ultra Reward points expire 6 months from date of issuance.