What are the Prerequisites for Transferring Subscriptions from the Adobe VIP Program to the Adobe VIP Marketplace in Xvantage™ FAQ

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This article lists prerequisites for transferring subscriptions from the Adobe VIP Program to Adobe VIP Marketplace.

From Adobe

  • No current open or outstanding Orders on the VIP Number.

  • Only Commercial Segment SKUs are supported.

  • VIPs with no Adobe Subscriptions won't be allowed to move.

  • VIP is not within the Adobe Renewal Window.

    •  30 days before or after the Customer's Anniversary Date.

  • Transfer/Migration is for the whole VIP Number. No partial migrations are supported.

  • Once the VIP is migrated, it will no longer appear on the Adobe Reseller console.

From Ingram Micro

  • Transfer Order from Ingram Micro Xvantage can be placed at any time.

  • It works like a standard sales order, but specific information will be required.

    •  VIP Number

    • The order must contain the same SKUs and quantities the VIP currently has in the VIP Program.

    • Sales orders will have a monetary value, but no invoice will be issued until the order is completed.

  • Validations will be performed based on the information provided.

    • Valid and Eligible VIP Number. This is validated against the Adobe API.

    • Valid Adobe Products and Quantities.