Summary:
This FAQ article answers common questions about delivery requirements, delivery schedules, order tracking, and payment methods in Xvantage™. It explains when orders are eligible for delivery, how to track shipments, and where to find payment information.
Table of Contents:
What are the requirements for order delivery?
When should I place an order to receive same-day delivery in Lima Centro?
When should I place an order to receive next-day delivery in Lima (outside Lima Centro)?
How can I track or obtain delivery information for orders being delivered to a province?
Where can I find delivery information in Xvantage?
What are the available payment methods?
Question #1: What are the requirements for order delivery?
Answer: To help ensure the successful delivery of your order, please note the following requirements:
Same-day delivery in Lima Centro is available for orders placed Monday through Friday before 12:30 p.m.
Next-day delivery in Lima (outside Lima Centro) is available for orders placed Monday through Thursday before 5:30 p.m.
Orders must be paid in full before they can be shipped.
The delivery address must be accurate, clear, and complete.
Payments must be made in US Dollars (US$).
Question #2: When should I place an order to receive same-day delivery in Lima Centro?
Answer: To receive same-day delivery in Lima Centro, orders must be placed Monday through Friday before 12:30 p.m. Orders must also be paid in full before they can be shipped. Once your order has been dispatched, you can track it using your Order Number on the tracking page: https://pe.ingrammicro.com/cep/app/cms/es-pe/general/Seguimiento-de-pedidos
Question #3: When should I place an order to receive next-day delivery in Lima (outside Lima Centro)?
Answer: To receive next-day delivery in Lima (outside Lima Centro), orders must be placed Monday through Thursday before 5:30 p.m. Orders must also be paid in full before they can be shipped. Once your order has been dispatched, you can track it using your Order Number on the tracking page: https://pe.ingrammicro.com/cep/app/cms/es-pe/general/Seguimiento-de-pedidos
Question #4: How can I track or obtain delivery information for orders being delivered to a province?
Answer: For information about deliveries to provinces or to track an order, please contact Customer Experience using the contact details below:
Phone: 0800 - 46472
Question #5: Where can I find delivery information in Xvantage?
Answer: Depending on your delivery method, you can find delivery information as follows:
Home or office delivery: Track your order using your Order Number on the tracking page: https://pe.ingrammicro.com/cep/app/cms/es-pe/general/Seguimiento-de-pedidos
Warehouse pickup: Follow the instructions in the warehouse pickup guide: https://pe.ingrammicro.com/cep/app/cms/es-PE/resources/Recojo-en-almacen-de-Ingram-Micro
Third-party courier delivery: Contact the courier directly for shipment updates and tracking information: https://pe.ingrammicro.com/cep/app/cms/es-pe/general/Seguimiento-de-pedidos-con-agencia
For additional assistance, contact Customer Experience:
Phone: 0800-46472
Question #6: What are the available payment methods?
Answer: We currently accept payments through BCP, BBVA, and Scotiabank. Detailed payment instructions for each bank are available on the payment methods page: https://pe.ingrammicro.com/cep/app/cms/es-pe/general/medios-de-pago
All payments must be made in US Dollars (US$).
If you prefer to pay by credit card, request a payment link by contacting experienciacliente.pe@ingrammicro.com.