What is Vendor Authorization FAQ Xvantage™

Summary:

In Xvantage, vendor authorization refers to a process where selected vendors (or manufacturers) officially authorize a reseller or customer account to access and order that vendor’s products and special pricing through the platform.

Table of Contents:

1. What is vendor authorization?

2. Why do I need vendor authorization?

3. How do I know if I am authorized for a vendor?

4. Do vendor authorizations expire?

5. Can I be authorized for multiple vendors?

6. Is vendor authorization automatic?

7. How can I request vendor authorization?

8. Where can I get help with vendor authorizations?

Question #1: What is vendor authorization?

Answer: Vendor authorization is a process where a vendor (manufacturer) approves your company to access their products, special pricing (vendor bids), and programs within the Xvantage platform.

Question #2: Why do I need vendor authorization?

Answer: Vendor authorization ensures that you qualify for rebates, promos, or support specific to the vendor, receive exclusive or negotiated pricing, and can purchase restricted products.

Question #3: How do I know if I am authorized for a vendor?

Answer:

1. In Xvantage, go to My Business > Vendor Deals.

2. If you’re authorized, you will see available bids or offers.

3. When searching for products, you may see Vendor Bid Applied pricing.

Question #4: Do vendor authorizations expire?

Answer: Yes, some vendor programs have expiration dates. You may need to renew your authorization or reapply for vendor bids periodically.

Question #5: Can I be authorized for multiple vendors?

Answer: Yes, you can be authorized for as many vendors as applicable to your business. Each vendor has a separate criteria.

Question #6: Is vendor authorization automatic?

Answer: No, it is not. It requires a request or registration with the vendor, and an approval from the vendor or Ingram Micro on their behalf.

Question #7: How can I request vendor authorization?

Answer: Contact your account manager or raise a ticket through Unified Support. Include the vendor name, your account details, and the reason for the request.

Question #8: Where can I get help with vendor authorizations?

Answer: Contact your account manager or raise a ticket through Unified Support.

*For instructions on how to raise a ticket through Unified Support: How to Contact Unified Support - Manager Escalation Emails