Summary:
This FAQ explains what to do if menu options such as Subscriptions, Invoices, or other items are missing from the left navigation menu in Xvantage.
Question: Why are menu options missing from the left navigation menu in Xvantage™?
Answer: Missing menu options are typically caused by user permission or access settings. If you cannot see expected options in the left navigation menu, submit a support request to the Unified Support Team by following the steps below.
In Xvantage, click Help & Support (?) in the lower-right corner of the page.
Under My Tickets, click + New Ticket.
Choose Xvantage Support.
Enter a detailed description of the issue (minimum 50 characters).
Include the names of the missing menu options.
Attach screenshots or supporting files using the paperclip icon, if available.
Click Get Support.
If the suggested articles do not resolve the issue, select Still Need Help? Open a Ticket.
A support ticket will be created automatically and assigned a ticket ID.
Select the ticket ID to track updates and communicate with the support team.
Note: To help expedite the investigation, provide the following details in your ticket:
Your Xvantage username or email address
The names of the missing menu options
Screenshots of the navigation menu
Confirmation of whether other users in your organization can access the missing options