Summary:
This FAQ article provides common reasons why a subscription is cancelled.
Question: Why my subscriptions are cancelled?
Answer:
On Xvantage, this often happens if your account is suspended (for example, credit hold, credit limit reached, or payment issue): in this case, new orders and renewals fail, and some subscriptions may be suspended.
Another common case: if auto-renewal has been deactivated, the subscription may go into evergreen status (quantity at zero) or some products may not have been renewed (partial renewal), which gives the impression of a cancellation.