Summary:
This FAQ article explains common reasons why products, including subscription-based products, cannot be added to the shopping cart in Xvantage™ and provides troubleshooting steps to help resolve the issue.
Question: What should I do if a product cannot be added to the shopping cart in Xvantage™?
Answer: If a product cannot be added to the shopping cart, try the following steps:
Verify that all required product fields have been completed, such as quantity, subscription frequency, and end-customer information (if applicable).
Refresh the page and try adding the product again to rule out a temporary session or browser cache issue.
Confirm that the product is available and eligible for purchase.
Ensure that any required subscription or configuration options have been selected.
If the issue persists, contact support or use the chat feature for further assistance.
Note: Some products have specific purchasing requirements, eligibility criteria, or ordering restrictions that must be met before they can be added to the shopping cart.