Adobe Historical Price Protection FAQ Xvantage for Associates

Summary

Adobe Historical Price Protection is a feature that automatically applies the correct historical Adobe pricing during supported subscription migration and transfer workflows. This innovation reduces the need for manual Tool Time pricing corrections, thereby improving pricing accuracy, minimizing operational effort, and delivering a more consistent customer experience.

Table of Contents

1. What is Adobe Historical Price Protection?

2. What Is happening?

3. How does the pricing model work?

4. How will my daily work change?

5. What is expected of me?

6. How do I measure success?

7. Why is the invoice different from the original contract value?

8. Is FX part of the price freeze?

9. Are all Adobe offerings covered?

10. Does this apply to all Adobe programs?

Question #1: What is Adobe Historical Price Protection?

Answer: Adobe Historical Price Protection is a feature that automatically applies the correct historical Adobe pricing during supported subscription migration and transfer workflows. By removing the need for most manual Tool Time pricing corrections, the solution improves pricing accuracy, reduces operational effort, and delivers a more consistent customer experience. The major feature of Adobe Price Freeze Logic is the assurance of historical price protection. This eliminates the need for tool time corrections during migration or transfer workflows. Pricing accuracy is achieved through a stable framework that includes dynamic Foreign Exchange (FX) and margin updates.

Question #2: What Is happening?

Answer: The recent release now automatically applies the correct historical Adobe price point when subscriptions are created through migration or transfer workflows. This adjustment means that tool time pricing corrections are no longer necessary for supported scenarios. The Adobe Price Freeze Logic ensures historical price protection, enhancing pricing accuracy and eliminating the need for tool time corrections during migration or transfer workflows.

Question #3: How does the pricing model work?

Answer: The pricing model consists of:

• Frozen: Historical Ingram Cost / Price Point

• Floating: Margin and FX

The final price is calculated using the following formula: Final Price = Historical Frozen Cost + Current Margin + Current FX

The process is straightforward:

• Adobe serves as the Source of Truth for 3YC data.

• XVS Price Determination is utilized to establish appropriate pricing.

• Subscription Creation occurs in Xvantage with the Correct Historical Price Point applied automatically.

Question #4: How will my daily work change?

Answer: You will no longer need to manually correct pricing in Tool Time when processing supported Adobe migrations or transfers. Instead, Xvantage automatically determines the correct historical price, allowing you to complete subscription transactions faster while reducing pricing discrepancies and support escalations. Only exception scenarios, such as incomplete contract information, may require additional review.

Question #5: What is expected of me?

Answer: You are expected to allow Xvantage to determine pricing, review exception scenarios when required, and continue following existing migration processes without unnecessary Tool Time corrections.

Question #6: How do I measure success?

Answer: Success can be measured by fewer manual pricing corrections, faster migration processing, reduced pricing-related support tickets, and improved customer confidence in subscription pricing.

Question #7: Why is the invoice different from the original contract value?

Answer: Margin and FX are floating even though the historical cost is frozen.

Question #8: Is FX part of the price freeze?

Answer: No.

Question #9: Are all Adobe offerings covered?

Answer: Commercial and Government.

Question #10: Does this apply to all Adobe programs?

Answer: Yes, including 3YC and 1YC scenarios outlined in requirements.