Overview
The Adobe Renewal Management feature in Xvantage for Associates (X4A) simplifies the subscription renewal process by providing greater flexibility throughout the renewal cycle. Associates can update quantities, products, and discounts without locking the subscription, enabling faster response times and an improved customer experience.
Key Benefits
No Scheduled Change Orders
No Subscription Locking
Flexible Renewal Updates
Faster Customer Response
Supports Retention & Growth
Process
Go to My Apps and open Okta.
In Okta, search for X4A and open it.
Tip: You can also open Xvantage for Associates (X4A) directly from My Apps.
In Xvantage for Associates (X4A), select Sales from the left navigation menu, then choose Subscriptions.
Open the Adobe subscription that requires renewal and select the Manage Renewal tab.
Review Upcoming Renewal: View current renewal quantities, products, and renewal details. This review phase is essential for ensuring all information is accurate before making any changes.
Make Renewal Updates: Adjust quantities, add products, remove products, or apply renewal discounts based on customer needs. This capability allows for a tailored approach to each subscription, facilitating customer satisfaction.
Review & Submit: After making the necessary changes, confirm them and submit the renewal modification. It is crucial to double-check all details to prevent any errors.
Note: If additional changes are needed later, simply return to the Manage Renewal tab to update the renewal again. The subscription remains available for future modifications, making it convenient for users.