Summary:
This article helps resolve an issue where appointments created in CRM appear at an incorrect time (for example, one hour earlier) in Outlook and Microsoft Teams. The issue is commonly related to time zone or daylight savings configuration.
Issue:
When scheduling an appointment in CRM, the meeting appears at a different time than expected in Outlook and Microsoft Teams.
For example, an appointment scheduled in CRM shows up one hour earlier in Outlook and Teams emails. This causes confusion for users and clients and requires manual adjustment of meeting times.
Cause:
This issue is typically caused by a mismatch between the user’s time zone settings in Dynamics 365 and the local system time zone or daylight savings configuration.
Resolution:
Follow the steps below to verify and correct your time zone settings:
In Dynamics 365, go to Settings.
Select Personalization Settings.
Open Regional Options.
Verify that the Time Zone is set to your correct local time zone
(for example, India Standard Time (GMT+05:30)).Save the changes.
Log out of CRM.
Log back in to ensure the settings are applied.
Check your computer’s system settings to confirm that the date, time, and daylight savings options are correctly configured.
Recreate or reschedule the CRM appointment.
Confirm the time is displayed correctly in Outlook and Microsoft Teams.