Bid Not Applying: SKU Not Mapped FAQ CRM

Summary:

This FAQ explains the scenario in which the SKU is not properly mapped, causing the bid to fail to apply.

Question: What should I do when a bid is not applying because the SKU is not mapped?

Answer:

1. Sales person needs to check Bid in COP tool and map the reseller.

2. Identify which lines have no SKU – they show as a blank.

3. Click on the empty field.

4. Add or remove SKU as needed.

Note: HPE/HPI SKU mappings should never be required to be amended in COP – speak to GDE team.