Summary:
This FAQ clarifies how pricing terms, multiple configurations, and manual overrides impact quote accuracy. It explains how pricing terms affect calculations, how TCV and TCC are determined for multi period deals, where to view these values, and when a manual override is required to correct calculation issues.
Table of Contents:
What is a Pricing Term, and why is it required on a SKU?
Which Pricing Terms are allowed for Single and Multi configurations, and can they vary within the same quote?
How does pricing work for quotes with multiple configurations?
How are TCV and TCC calculated for multi period deals, and where can I view them?
When should Manual Override be used?
How do I use Manual Override to correct TCV and TCC calculations?
Question 1: What is a Pricing Term, and why is it required on a SKU?
Answer: A Pricing Term indicates how a SKU is priced over time and is required to ensure accurate pricing and calculations. Pricing Terms represent the length of the pricing period in months and may include 1, 12, 24, 36, 48, 60, 72, or 84 months.
Question 2: Which Pricing Terms are allowed for Single and Multi configurations, and can they vary within the same quote?
Answer: Single configurations can include all available monthly Pricing Terms. Multi configurations, however, are limited to 1- or 12-month Pricing Terms only. Pricing Terms can vary within the same quote, where a Pricing Term of 12 represents a 12‑month SKU and a Pricing Term of 1 represents a one‑month SKU.
Question 3: How does pricing work for quotes with multiple configurations?
Answer: Each configuration displays pricing for its specific time period based on the selected Pricing Term. Required notes should be added for each configuration in the comments section to provide clarity or justification where needed.
Question 4: How are TCV and TCC calculated for multi period deals, and where can I view them?
Answer: For multi period deals, Total Contract Value (TCV) and Total Committed Cost (TCC) are calculated based on the configuration details provided, including the correctly entered Pricing Term. To view TCV and TCC, you must be in the Sales view within the quote, as these values are not visible in the Sales Standard view.
Question 5: When should Manual Override be used?
Answer: Manual Override should only be used when TCV and TCC are not calculating correctly despite accurate pricing data. This typically occurs when payments in a multi period deal are not equal across periods or when billing frequency results in different billing amounts per year.
Question 6: How do I use Manual Override to correct TCV and TCC calculations?
Answer: In cases where Manual Override is required, enter the billing details and billing amount for each year manually. This ensures TCV and TCC are calculated accurately. This is commonly required for certain vendors, such as Proofpoint, or when billing schedules differ (for example, annual or monthly billing with varying amounts year over year). In the future, these calculations are expected to be handled automatically by the system.