Summary:
This article provides common ETO order validation errors, their possible causes, and recommended resolutions to help associates troubleshoot and successfully process orders.
Issue 1: Quote Validation failed (Quote 'QUO-xxxxx-xxxx' not found)
Cause:
The BCN that is mapped to this Jarvis ID is different from the one where this quote was generated.
Resolution:
If order was previously rejected because the quote was set up wrong, adding the “QUO#” to the email subject line will override the quote mapped in the PDF PO, allowing the order to be placed from the new QUO.
Issue 2: Quote Validation failed: Quote Validations Failed | Draft-In Progress
Cause:
The quote is currently in Draft status and cannot be processed through ETO.
Resolution:
Use the provided link to edit the quote status and update it to Active, then resubmit the order through ETO.
Issue 3: No matching products found for xxxxxxxx
Cause:
The part may be discontinued, removed from the product catalog, or entered incorrectly due to missing or invalid characters.
Resolution:
Verify the part number for accuracy and completeness. If the part is no longer available, update the PO with a valid product before resubmitting.
Issue 4: Duplicate VPN Hold for XXXXXX
Cause:
Multiple VPNs are associated with the order, requiring validation of the correct VPN.
Resolution:
In Order Management, go to Order Exceptions and identify the correct VPN using the Match IM Part # button.
Select the pencil icon to edit the order lines.
Click Match IM Part # on the affected line.
Choose the correct VPN and proceed with order processing.