GDE Bid Management: Other Standard Bids Issues FAQ CRM

Summary:

Most of the issues coming through GDE are now standard bid-related issues and are not specific to GDE. This FAQ outlines other common scenarios to be aware of, resolving immediate issues independently without escalation.

Question: What other common standard bid issues should I watch out for?

Answer:

COP

1. Review the Vendor Program to determine the bid type—Companywide, Branch, Reseller, or End User.

2. Compare the Bid Cost against the AVG Cost; if the Bid Cost is higher, the bid cannot be applied.

GDE

1. Verify the Vendor Program and ensure that only one program is assigned, and that the Version matches what is reflected in COP. A second program may be present only if it is a Not Won or BRPE program.

2. Check End User/Reseller/Customer Group – vendor program dependent.

3. Check for QTY mismatch, Available Qty on the line should match remaining in COP.

4. Check Tracking ID matches Extended line change in Impulse (F4>F12), add if not then F11 will recost the line.

Tracking Qty usage in GDE

Within each bid we can see qty usage information:

1. Find the line on the bid you need to check qty usage for.

2. Click on the used qty amount to open the usage window detailing useful information such as the order number, line number, order qty and date created.

3. If you void an order where qty has been used, it will put the available qty back onto the bid immediately.

GDE – Commercial Team ONLY

1. Check vendor program flags are set up to allow what you want to happen.