Summary:
Xvantage Digital Assistant now has a new self-service capability for GDE/GPE inquiries, helping associates quickly retrieve bid, pricing, and quote information through natural language conversations. Below are the recent enhancements.
Question: What are the recent enhancements in Xvantage’s self service GDE/GPE inquiry?
Answer:
Bid & quote inquiries – Validate bids, retrieve associated quotes, check SKU mappings, available quantities, and bid status directly within the Digital Assistant.
Pricing & discount diagnostics – Investigate discounts, pricing plans, ACOP, GDS/GP Hold scenarios, and pricing discrepancies with guided explanations and troubleshooting.
Auto Quote insights – Review Auto Quote status, pricing details, and bid lifecycle information without leaving the Digital Assistant.
Faster issue resolution – Receive actionable guidance to identify pricing or discount issues and determine the next steps for resolution.
