Summary:
The Xvantage Digital Assistant now includes enhanced self-service capabilities for GDE/GPE inquiries, enabling associates to quickly access bid, pricing, quote, and AutoQuote information through natural language. It also provides guided diagnostics and actionable recommendations to help identify and resolve pricing and discount issues faster.
Question: How can the enhanced Xvantage Digital Assistant help associates manage GDE/GPE bid, pricing, and quote inquiries more efficiently?
Answer:
• Bid & quote inquiries – Validate bids, retrieve associated quotes, check SKU mappings, available quantities, and bid status directly within the Digital Assistant.
• Pricing & discount diagnostics – Investigate discounts, pricing plans, ACOP, GDS/GP Hold scenarios, and pricing discrepancies with guided explanations and troubleshooting.
• AutoQuote insights – Review AutoQuote status, pricing details, and bid lifecycle information without leaving the Digital Assistant.
• Faster issue resolution – Receive actionable guidance to identify pricing or discount issues and determine the next steps for resolution