Overview:
Associates can now search and access Xvantage for Customers knowledge base articles directly within Xvantage Help. This allows associates to quickly find relevant Xvantage solutions when supporting resellers, without needing to navigate outside the tool.
This article explains how to locate Xvantage for Customers knowledge base articles using Xvantage Help.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates and open it.
Within X4A, hover over the left navigation menu and click Xvantage help and support.
On the Xvantage Help landing page, select the For a Reseller option. This ensures the search returns reseller-relevant results, including Xvantage for Customers content.
In the search bar, type the issue, question, or keyword related to the reseller inquiry and press Enter.
Relevant Xvantage knowledge base articles will display in the search results along with Xvantage for Associates articles.
Select an article to view full troubleshooting steps or guidance. Article titles and descriptions will help you identify the appropriate solution.
You will be able to view and reference Xvantage knowledge base articles directly within Xvantage Help in Xvantage for Associates while supporting resellers.
Why this is important:
• Enables faster access to Xvantage solutions when assisting resellers
• Allows associates to self-serve by filtering and identifying relevant content
• Helps reduce support tickets by making solutions easier to find