Overview:
The Xvantage Help and Support experience offers associates an AI‑powered, centralized workspace designed to streamline daily operations. It provides quick access to learning resources, answers to common questions, and tools for managing support requests. By consolidating guidance, documentation, and service channels in one place, it enables associates to work more efficiently and confidently.
This article will guide you on how to access and navigate through the Xvantage Help and Support
Xvantage Help - Associates can search knowledge articles, follow guided tours, watch demo videos, and review release notes directly in X4A. In Spain, help content, summaries, and search results are now available in Spanish as well as English, with language switching available via the language selector.
Get Support - Associates can submit support tickets for themselves, resellers, or vendors through a guided flow, receive suggested knowledge articles while describing issues, upload attachments, view recent tickets, track ticket status and details, and escalate when needed, ensuring faster routing and resolution.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates(X4A) and open it.
Within X4A, hover over the left navigation menu and click Xvantage Help and Support.
You will land on the Xvantage Help and Support page which primarily consists of two (2) main sections:
Search bar section - Allows you to enter your queries and will provide KB related articles.
Create Support Ticket section - Allows you to open and manage support tickets.
Subtopic 1: Searching knowledge based articles relevant to your concerns
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates(X4A) and open it.
Within X4A, hover over the left navigation menu and click Xvantage Help and Support.
Select whether the concern is for yourself or for a reseller.
Using the search bar, type in your inquiry.
Tip: Be specific as you can - use keywords, left navigation menu names, etc.
Example: If you want to learn more about managing users in X4A, simply type in "Users" as your prompt. This helps the system narrow down results to KB articles related to managing users only.
You will be presented with the list of KB articles. Click on Show more info or the article title.