How to View an Xvantage Help and Support Ticket in Zendesk from Xvantage for Associates

Overview:

This article provides the steps on how you can view an Xvantage help and support ticket in Zendesk Unified Support through X4A. 

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates(X4A) and open it.

3. Within X4A, hover over the left navigation menu and click Xvantage Help and Support.

4. On the upper left corner go to the Get Support tab, scroll down to Track your Tickets section. Here the Recent support tickets tab will be shown, with the last 10 tickets created.

   • To view a particular ticket, click on the Ticket ID #. This will show the Support Ticket information such as description, last updates, etc.

   • By clicking on the Manage Ticket option, it opens another window that shows more information about the ticket.

5. From Track your Tickets section, click on View My Tickets.

6. From the Support Tickets window, there will be two options: My Requests and My Collaborations.

   • My Requests are the tickets the Associate has created themselves.

   • My Collaborations are tickets others have created and tagged the Associate in that ticket.