How to Track the Status of an Xvantage Help and Support Ticket in Xvantage for Associates

Overview:

This article provides the steps on how you can check the progress of your Xvantage Help and Support ticket via X4A. 

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates(X4A) and open it.

3. Within X4A, hover over the left navigation menu and click Xvantage Help and Support.

4. On the Recent support tickets dashboard, you’ll all the tickets you opened with the following information:

   • Ticket ID

   • Status

   • Subject

   • Creation date

   • Last update

   • Description