Overview:
The Help and Support page in Xvantage makes it easy to get assistance. Users can search for answers in relevant knowledge base articles, explore recommended resources, or submit a support ticket if additional assistance is needed. When submitting a ticket, it is beneficial to include specifics and attachments to assist the support team in comprehending the problems and delivering the most efficient assistance.
This article provides the steps on how you can create and submit a help ticket to X4A on behalf of a vendor.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates(X4A) and open it.
Within X4A, hover over the left navigation menu and click Xvantage Help and Support.
Then, click the Create Support ticket button.
Under the Who are you submitting the ticket for? banner, click on For a Vendor.
Provide the vendor’s details such as the vendor’s email, and ID number.
Hit Next.
Provide a clear and detailed description of the issue in the designated text box.
If needed, you may also attach a file or a screenshot from your device. Simply click on the paperclip icon.
Supports a wide range of file types, and can hold up to 3 files, max 10MB each:
Images (JPEG, JPG, PNG, GIF)
Documents (DOC, DOCX, XLS, XLSX, CSV, TXT, PDF, HAR)
Emails (EML, MSG)
Note: HAR/ Email files must be uploaded as a ZIP file.
Finally, click Get Support.