How to Enable / Disable Auto Renewal in Xvantage for Associates

Overview:

This document will help you how to Enable or Disable Auto Renew for a Subscription in Xvantage for Associates.

Audience / Team to Handle:

• Customer / Reseller (Primary): This is a self‑service action and should be performed by the customer

• Sales: May assist the customer by disabling auto‑renew on their behalf

• Support should only intervene if:

  • The platform shows an error when disabling auto‑renew

  • The change does not update after several minutes

  • The option is missing or unavailable

Purpose / When to Use This Guide

• This guide explains how to disable auto‑renewal for a subscription in Xvantage (X4C or X4A). Disabling auto‑renew prevents the subscription from automatically renewing at the end of its current term.

Prerequisites / Requirements

• Access to Xvantage for Associates.

Process

1. How to Disable/Enable Auto Renew in Xvantage for Associates

   1. Navigate to Subscriptions:

      Go to: Sales → Subscriptions.

   2. Select the Subscription:

      Open the subscription you want to modify.

   3. Open the Manage Renewal Menu:

      You can see the current auto-renewal state.

      

   4. Enable/Disable Auto‑Renew:

      Toggle Enable/Disable Auto‑Renew.

2. What Happens After You Disable Auto‑Renew

   2. Vendor Confirmation Delay

      After toggling auto‑renew off:

      • Xvantage sends the request to the vendor (Adobe, Microsoft, etc.)

      • The vendor must confirm the change

      • This can take several minutes

      During this time, the UI may not immediately update.

   3. “Pending Change” Banner

      While waiting for vendor confirmation, a banner appears: "There is pending change of this subscription's auto-renewal setting. You will be able to change the subscription when the request in external system is completed.”

      This is normal and expected.

   4. Final Update

Important: Do not toggle auto‑renew again while this banner is visible. Doing so may cause conflicting requests or delays.

Once the vendor confirms the change:

• The banner disappears

• The subscription will show the updated Auto‑Renew status

• A pop up banner should appear at the top of the screen to confirm (screenshot below)

No further action is required.

3. When to Raise a Support Case

Support should only be contacted if:

• An error message appears when disabling auto‑renew

• The pending change banner remains for an unusually long time

• The change does not update after waiting several minutes

• The Disable Auto‑Renew option is missing or unavailable

Support will then investigate the vendor's response and complete the change if possible.

4. Important Notes / Limitations

• Auto‑renew changes depend on vendor confirmation

• Some vendors may restrict auto‑renew changes close to renewal dates

• Support cannot override vendor‑side restrictions

• Disabling auto‑renew does not cancel the current term — it only prevents renewal

Expected Outcome

• Auto‑renew is disabled for the selected subscription

• The subscription will expire at the end of its current term unless manually renewed

• The change is reflected in Xvantage once the vendor confirms it