Overview:
This article explains how to fix an order in Pre-order exceptions tab located in Order Management in Xvantage for Associates.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates (X4A) and open it.
Within X4A, hover over the left navigation menu and click Sales.
Click on Order Management under the Orders section.
Select Pre-order exceptions tab.
Select Data errors.
Open the failed order within Data errors tab.
Scroll down to review the reject reason.
Correct the data and submit.
