Summary:
Xvantage Digital Assistant now has a new self-service order tracking capability which makes it easier for customers to retrieve shipment and delivery information directly through the Digital Assistant. Below are some enhancements.
Question: What are the recent enhancements in Xvantage Digital Assistant?
Order ETA lookup – Retrieve estimated shipment and delivery dates by simply providing an order number, with support for both single-line and multi-line orders.
SKU-level delivery details – Check estimated delivery dates for specific products within an order, with validation for invalid or unmatched SKUs.
Smarter order tracking – Receive contextual responses that distinguish between shipment and delivery dates, identify completed orders, and group ETAs for orders with multiple delivery timelines.
Seamless navigation – Access direct links to Order Details for additional shipment information when needed.
