Overview:
This document includes steps on how to read the ETA of an order in Order status tracking (OST) in Xvantage for Associates.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates (X4A) and open it.
Within X4A, hover over the left navigation menu and click Sales.
Click Order Status Tracking.
The Order Status Tracking page will be displayed.
Search for the specific order using the category search bar or search BCN bar.
Hit enter. The matching results will be displayed.
From the list, you will see the ETA column.
For stock orders: When you are in the order page, you can see the ETA in the designated column on each product line. The ETA is the approximate shipping date from the relevant Ingram Micro warehouse.
For stock that has been sourced from our Pan European warehouse, the estimated shipping date is based on the ETA from the vendor (with 5 working days for transit into the UK warehouse added).
For backorders, OST will show you the estimated shipping date for the next available incoming stock from the vendor. All ETAs are calculated based on a first in, first out logic.
Once the order has shipped, if the carrier provides the estimated delivery date, this will be shown alongside tracking information.
All orders shipping from either the UK or our Pan European warehouse directly to customers are subject to the relevant delivery lead times depending on location of delivery address.
For direct orders: For orders that have been placed directly with the vendor, if the vendor has provided either an estimated shipping or delivery date, this will be displayed.
Subtopic 1: Tracking Order Shipment
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates (X4A) and open it.
Within X4A, hover over the left navigation menu and click Sales.
Click Order Status Tracking.
The Order Status Tracking page will be displayed.
Search for the specific order using the category search bar or search BCN bar.
Hit enter. The matching results will be displayed.
Once you find the order, click the Eye icon next to the ETA column to view its complete details.
A panel will show up on the right side, detailing order information such as the status of the order, vendor updates, estimated time of arrival, and more.
To check the shipment progress, click Track Shipment (hyperlink).
Finally, click the tracking number (hyperlink).