Overview:
This document explains how to check the order status and view additional details about orders in Xvantage for Associates.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates(X4A) and open it.
Within X4A, hover over the left navigation menu and click Sales.
Click Order Status Tracking.
You will be redirected to the Order Status Tracking page.
Select a category from the drop-down menu, then enter the order information in the search bar. Alternatively, you can enter the BCN and press Enter to search.
To check the order status, look at the Order Status column, which is located before the ETA column.
Different order status:
Processing: Order acknowledged and accepted. Sales order pending to be created, confirmation will be shared shortly.
Open / In Progress: Your order is being worked on. Come back later for further updates.
Back-ordered: Product is out of stock. Awaiting product to be received in Ingram Micro warehouse.
Credit Review: Order being reviewed by credit team.
Sales Hold: Order being reviewed internally by Ingram Micro. No action required from customer.
Ready to ship: Order is with the warehouse and preparations are being made for shipment.
Partially Shipped: Some products within the order handed to carrier for delivery
Shipped: Order handed to carrier for delivery
Partially Delivered: Some products within the order are delivered to customer location.
Delivered: Order delivered to customer location.
Cancelled: Order cancelled
To view more details about an order, click the Order Summary button (eye icon) at the end of each row. This will display all the visible information, such as date, reseller PO, order number, etc., along with the products and their quantities.
To access the order’s complete details, click the blue View details button at the bottom-left corner of the screen. This will open the Order Details page, where you can check all the details of each order.