How to Access Order Status Tracking via Sales Menu in Xvantage for Associates

Overview: 

This document explains how to access the Order Status Tracking page from the Sales menu on the Xvantage for Associates (X4A). 

Key notes:

• OST (Order Status and Tracking), and OEM Order Exception Management has been merged into a single view in Xvantage for Associates TS orders. This allows associates to work on a single screen that shows the full order lifecycle, from open orders through delivery.

• This release does not replace Order Status Tracking or Order Exception Management logic. It is a better associate experience with a single view that combines OST visibility and OEM actions, with higher performance, fewer navigation steps, and improved usability.

• With this update, use the new TS Orders unified view as your primary workspace, rather than switching between OST and OEM.

• It is advised to set up custom views and a default view so your order list is ready without having to filter each time you log in. If an action is disabled, assume it is intentionally restricted based on your access.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates (X4A) and open it.

3. Hover over the left navigation menu and click Sales.

4. Click Order Status Tracking.

5. You will be directed to the Order Status Tracking page.