How to View the Details of an Order on the Order Status Tracking Page in Xvantage for Associates

Overview: 

This document explains how to check the order status and view additional details about orders in Xvantage for Associates.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates(X4A) and open it.

3. Within X4A, hover over the left navigation menu and click Sales.

4. Click on Order Status Tracking.

5. Search for the order you want to view using one of the available methods:

   • Apply filters

   • Use the reference category drop-down menu and search field

   • Search by Branch Customer Number (BCN)

6. Matching orders will be displayed in the results table below. The table includes key information such as the order date, reseller PO number, order number, and other relevant details.

7. To view additional information about a specific order, click the Order Summary button (eye icon) at the end of the corresponding row.

8. The Order Summary window will open, displaying detailed order information, including order dates, reseller PO numbers, order numbers, products, quantities, and other available details.

9. For a more comprehensive view, click the blue View Details button in the lower-left corner of the Order Summary window.

10. You will be redirected to the Order Details page, where you can review complete order information and status details.