Vendor Onboarding Troubleshooting Xvantage for Associates Guide

Summary:

Use this guide to resolve common issues vendors and associates may encounter.

Issue 1: Cannot Access X4A via My Apps or Intranet

Resolution:

1. Clear the browser cache and cookies, then try again.

2. If the issue persists, email Xvantage Support with a screenshot and URL.

Issue 2: Vendor Sees Technical Error or Data Not Loading

Resolution:

Take a screenshot of the error (preferably with a timestamp) and send it to Xvantage Support.

Issue 3: Vendor Reports Incorrect Data

Resolution:

1. Check the Vendor Codes feeding data into X4A – are they correct?
   If incorrect, email Xvantage Support.

2. If vendor codes are correct:

   • Spot-check data in Performance & Insights

   • Narrow the date filters

   • Compare with Qlik data

     • Reminder: Deduct FEM from Rev to get COGS

     • Minor discrepancies may occur due to different data sources.

3. If data still doesn’t align with Qlik, highlight the issue via email to Xvantage Support.