Summary:
Sometimes, websites don’t behave as expected buttons don’t work, fields disappear, or pages don’t load properly. This is often caused by cached data or cookies stored in your browser. A quick clear and reload can fix it. Your browser saves bits of websites (like images, scripts, and cookies) to load them faster next time. But if the website updates and your browser still uses the old data, things can break.
Cause:
Use this guide when fields or buttons are missing, pages don’t load correctly, stuck in a loop or error message, a website looks outdated or broken.
Resolution 1: Clearing Cache and Cookies
Google Chrome
Click the three dots/hamburger menu found at the top right corner of the page.
Select Settings, then on the right pane of the screen, go to Privacy and Security.
Click on Delete Browsing Data.
In the pop-up box, you may opt to choose either Basic or Advanced selections.
Select Cookies and Other Site Data, and Cached Images and Files.
Click Delete Data.
Reload the website.
Mozilla Firefox
Click the three lines icon in the top-right corner of the page.
Go to Settings and click Privacy & Security.
Select Cookies and Site Data.
Click Clear Data.
Reload the website.
Safari (Mac)
Click Safari from the top menu section, and click Settings.
Go to the Privacy Tab.
Click Manage Website Data, then select Remove All.
Confirm and reload the website.
Microsoft Edge
Click the three dots/hamburger menu found at the top right corner of the page.
Go to Settings and click Privacy, Search, and Services.
Under Clear browsing data, click Choose what to clear.
In the pop-up window, select Cookies and other site data and Cached images and files.
Click Clear Now.
Reload the site.
Resolution 2: Hard Refresh
Windows/Linux:
Press Ctrl + F5
Mac:
Command + Shift + R