How to Utilize Xvantage Help Digital Assistant in Xvantage for Associates

Overview:

Xvantage Digital Assistant, an AI-powered solution, allows Sales associates to seamlessly find laptops and desktops based on customer’s specifications and add them to a quote. Below are the steps on how to launch and utilize this smart tool.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for X4A and open it.

3. Within X4A, hover over the left navigation menu and click the chat icon found on the bottom-right corner.

4. Review and accept the disclaimer to proceed.

5. Type your question into the chatbot to get help with order tracking, submitting or managing returns and claims, finding relevant KB articles, etc.

   • Depending on your help item, the chatbot may ask you to provide more details about your query (e.g. order number for order tracking).

6. The Digital Assistant may also provide a KB article to your query. You have the option to access the article directly to help.ingrammicro.com by simply clicking its hyperlink.

7. You will be directed to our Help Center and all other related KB articles to your query will be listed on the side conveniently.