How to Find Products and Check Price and Availability Using Digital Assistant Xvantage™

Overview:

Use the Xvantage Digital Assistant to quickly discover products, check price and availability information, and access product details without leaving the conversation. The chatbot provides real-time information to help support purchasing decisions, identify alternatives, and find available inventory more efficiently. It also supports multiple languages and provides a localized self-service experience based on the supported language options available in your region. This streamlined self-service experience reduces time spent searching across systems while improving productivity and responsiveness.

Process:

1. Log in to Xvantage.

2. Click the chatbot icon in the bottom right corner of the screen to open the Digital Assistant.

3. Read and accept the Terms and Conditions to begin.

4. Interact with the Digital Assistant as you typically do. Enter a product name, keyword, vendor name, category, vendor part number, or subscription offering in natural language. You may also refine your search with product specifications.

   • Examples:

     • “Find me a 16GB RAM laptop”

     • “Show me all Cisco networking products”

     • “Show me docking stations”

5. The chatbot returns matching products and displays key information, including:

   • Pricing

   • Stock availability

   • Discount eligibility

   • Basic product details

6. Select a product from the search results to open its Product Details page and access additional information.

Subtopic 1: Check Real-Time Price & Availability

1. Log in to Xvantage.

2. Click the chatbot icon in the bottom right corner of the screen to open the Digital Assistant.

3. Read and accept the Terms and Conditions to begin.

4. Interact with the Digital Assistant as you typically do.

5. Request price and availability information using any of the following identifiers:

   • Ingram part number

   • Vendor part number

   • Customer part number

   • UPC

   • Plan ID

   • Special bid number

6. View inventory-related details, including:

   • Available stock

   • Quantity on order

   • Estimated availability dates

   • Warehouse-level inventory information

7. Ask the chatbot about available pricing programs and offers, including:

   • Special bid pricing

   • Quantity-break pricing

   • Promotional offers

   • Available discount programs

8. For subscription-based products, review information such as:

   • Subscription periods

   • Billing periods

   • Plan descriptions

   • Available plan options

   • Subscription group details