Adobe Flexible Discounts FAQ Xvantage™

Summary:

This FAQ article explains how Adobe Flexible Discounts work in Xvantage™, including supported discount types, available ordering and renewal scenarios, discount selection options, and the impact on partners and resellers.

Adobe Flexible Discounts have been expanded across additional order journeys and now support all Adobe discount types, including Percentage Discounts, Fixed Discounts, and Fixed Price promotions.

This enhancement closes existing coverage gaps across Adobe ordering and renewal workflows, enables support for custom discount codes, improves discount automation, and provides better visibility into applied discounts throughout the customer lifecycle.

Partners can now automatically apply the best available discount, manually select preferred discounts, or enter custom discount codes while maintaining existing pricing protections and margin confidentiality.

Table of Contents:

1. What are the key benefits of Adobe Flexible Discounts?

2. How do Adobe Flexible Discounts work?

3. What is the user impact?

Question 1: What are the key benefits of Adobe Flexible Discounts?

Answer:

• Better Saving Opportunities: Automatically identifies and applies the most advantageous eligible discount when users choose auto-selection.

• Expanded Journey Coverage: Flexible Discounts are now available accross more ordering and renewal scenarios.

• Support for All Adobe Discount Types: Partners can now take advantage of: Percentage Discounts, Fixed Dollar Discounts, Fixed Price Offers.

• Improved Visibility: Users can easily view:

  • Applied discounts

  • Discount end dates

  • Renewal continuity dates (discount lock dates)

  • Discount details in download summaries and order history

• Better Administrative Control: Marketplace administrators gain more granular control through configurable feature toggles and error handling.

• Greater Discount Flexibility: Users can:

  • Select a preferred discount

  • Enter custom discount codes

  • Apply multiple custom discount codes where supported

Question 2: How do Adobe Flexible Discounts work?

Answer:

1. View Available Discounts

When placing or modifying Adobe orders, users will see available discounts, including:

• Percentage Discounts

• Fixed Discounts

• Fixed Price Offers

Important:

A Fixed Price is the final discounted product cost, not the discount amount.

2. Apply a Discount

To apply a flexible discount, users must open an existing subscription, click the Change button in the top right corner, and click on Change Quantity.

When users adjust quantities or add more products, they will then be prompted to select a discount underneath the Cost column.

By clicking the Select Discount button, users will be prompted to select from a list of available discounts, or to enter a discount code.

After making their changes, users can scroll down and click Next.

From this Vendor Mandatory Fields page, users can add a custom discount code. If there are multiple custom codes, simply separate them with commas.

These codes are normally supplied by Adobe to customers.

After clicking next again, users will check out as normal.

Xvantage will automatically evaluate all discounts and apply them at checkout.

Discount priority order:

• Custom discount codes

• Published discount codes

• Best available eligible discount

Question 3: What is the user impact?

Answer:

• For Sales Teams:

  • Better access to available promotions

  • More pricing flexibility

  • Improved customer retention opportunities

• For Resellers:

  • Greater visibility into discount availability

  • Ability to use custom discount programs

  • Easier identification of best available pricing

• For Operations Teams:

  • More control over discount enablement

  • Country-specific error messaging

  • Reduced support inquiries