Summary
This FAQ article explains the Adobe Mid-Term Upgrade capability in Xvantage™, which allows partners to upgrade eligible Adobe VIP Marketplace subscriptions to higher-tier products during an active subscription term. It covers upgrade options, pricing validation, billing outcomes, license reassignment, and the process for reverting eligible upgrade orders.
Table of Contents:
What are the key benefits of this capability?
What users can do?
How does pricing validation and checkout work?
What are the billing outcomes?
How can an upgrade be reverted?
Question 1: What are the key benefits of this capability?
Answer:
Greater Flexibility: Customers can move to more advanced Adobe offerings as business needs evolve without waiting for subscription renewal/
Transparent Pricing: Partners can review:
Upgrade charges
Refund amounts
Net financial impact
befor submitting an order.
Faster Access to Premium Features: Organizations can immediately gain access to advanced capabilities available in higher-tier Adobe products.
Built-In Reversion Protection: If needed, eligible switch orders can be reverted within 14 days, helping reduce risk when making upgrade decisions.
Partial Upgrade Support: Not every user needs to be upgraded. Partners can move:
All licenses
A portion of licenses
Multiple portions across multiple upgrade paths
within the same subscription.
Question 2: What users can do?
Answer:
View Available Upgrade Paths
From an active Adobe VIP subscription, partners can:
Open Subscription Details
Navigate to the new Upgrade tab
Retrieve available Adobe-authorized upgrade paths
The page displatys:
Current Product Information
Product name
Product details
Unit price
Quantity
Current term pricing
Additional pricing information based on portal context
Available Upgrade Options:
Target product
Product details
Unit price
Switch type
Refresh Upgrade Data:
Upgrade paths can change over time.
Users can refresh the upgrade information to retrieve the latest Adobe-supported upgrade paths.
The system displays:
Last refreshed date and time
Data freshness information
To prevent unnecessary requests:
Refresh is disabled once data has already been refreshed on the same day.
Create an Upgrade (Switch) Order:
After selecting an upgrade path, the partner can begin a change order.
Full Switch:
For full-switch upgrade paths:
Entire license quantity is upgrade automatically
No quantity selection is required
Example:
100 Teams licenses → 100 Enterprise licenses
Partial Switch:
For partial-switch upgrade paths:
Partner specifies quantity to upgrade.
Remaining licenses can:
Stay on the existing product
Upgrade to another eligible product
This process can be repeated until all desired quantities are allocated.
User Reassignment:
For each upgrade decision, partners can choose whether users should be automatically reassigned from the original subscription to the upgraded product.
Question 3: How does pricing validation and checkout work?
Answer: Before an order can be submitted:
Adobe validates the request.
Adobe calculates:
Upgrade charges
Applicable refunds
The Place Order page displays:
Refund Amount
Any credit generated from the original product.
Charge Amount
Additional cost for the upgraded product.
Net Result
Clearly identifies whether the transaction results in:
Customer charge
Customer refund
Question 4. What are the billing outcomes?
Answer: Upon sauccessful fulfillment:
If Additional Charges Apply:
An invoice is generated
If a Credit Applies:
A credit note is generated
Question 5. How can an upgrade be reverted?
Answer: Partners can reverse eligible Mid-Term Upgrades within the first 14 days after the switch order is created.
Revert Capabilities:
Partners can:
View previous upgrade orders
Revert at line-item level
Reverse individual switch paths
The revert process:
Restores original licenses
De-provisions upgraded licenses
Recalculates charges and credits with Adobe
Revert Pricing Review:
Before submitting a revert request, the system displays:
Refund amount
Charge amount
Final net impact
Just as it does for the original upgrade transaction.
Revert Processing Logic:
When multiple upgrades exist, the system reverts upgrades using:
FIFO (First-In, First-Out) logic.
The oldest applicable switch transaction is reverted first.
