Summary
This FAQ explains how Adobe VIP Marketplace discount levels are determined, including the license quantity requirements for each discount level and the tier structure used for Adobe Acrobat Sign Transactions. It also describes the available qualification methods, exceptions to discount eligibility, VIP Marketplace 3-Year Commit benefits, enrollment requirements, additional discount opportunities, renewal obligations, promotional pricing considerations, and product availability throughout the commitment term.
Table of Contents:
What discount levels are available?
What are the ways to qualify for discount levels?
What are the offers with special conditions on discount levels?
How you can qualify for VIP Marketplace 3-year commit?
What additional discounts with 3-year commit are available?
What are the steps to getting started with 3-year commit?
What examples are available of 3-year commit agreements?
What is the product availability during a 3-year commit subscription term?
What is the promotional pricing under 3-year commit?
What is the Minimum Commitment auto-renews annually during your 3-year term?
Question #1: What discount levels are available?
Answer: Adobe VIP Marketplace is available for both Teams and Enterprise customers. Organizations may qualify for volume discounts based on the number of eligible licenses purchased during a license term.
Purchase 10 or more licenses during a license term to be eligible for a discount level and any associated discounts. Your discount level may increase as you purchase more licensesTo qualify for a discount level, your organization must purchase at least 10 eligible licenses. As your license count increases, you may qualify for higher discount levels and additional savings. See the table below to learn more:
Discount level | Qualifying named user license quantity |
|---|---|
4 | 100+ |
3 | 50-99 |
2 | 10-49 |
1100+ | 1-9 |
Adobe Acrobat Sign Transactions use a separate discount structure called tiers and are calculated independently from named-user license quantities.
Tier | Qualifying Transaction quantity |
|---|---|
7 | 100,000+ |
6 | 50,000 - 99,999 |
5 | 15,000 - 49,999 |
4 | 5,000 - 15,000 |
3 | 2,500 - 4,999 |
2 | 1,000 - 2,499 |
1 | 1 - 999 |
Question #2: What are the ways to qualify for discount levels?
Answer:
Qualify for a discount level with a single purchase
As a VIP Marketplace member with fewer than 10 licenses, you can automatically qualify for a discount level with a single order of 10 or more licenses. Place an order for the minimum license quantity for a corresponding discount level, and your membership will automatically be placed.
Qualify for a discount level at renewal
You can qualify for a discount level with your renewal order. Your discount level is automatically determined based on the licenses renewed in your renewal order.
If your renewal total is 10 licenses or more, then that renewal order and subsequent orders of any size qualify for the discount level earned at renewal. You can add more licenses to achieve higher discount levels.
Question #3: What are the offers with special conditions on discount levels?
Answer:
Offers where volume discounts don't apply
Most licenses qualify for volume discounts in VIP Marketplace, except the following:
Creative Cloud Pro Plus for Students
Creative Cloud for enterprise All Apps K-12 School Site License
All Creative Cloud and Document Cloud products are available on the VIP Marketplace GBP price lists.
Offers that don't contribute to achieving discount levels
Most licenses count toward obtaining VIP Marketplace discount levels or meeting a Member’s 3-year minimum number of licenses commitment, except the following:
Consumables (including Adobe Acrobat Sign Transactions, Adobe Stock Credit Packs, and Document Cloud Services APIs)
Adobe Acrobat Sign Solutions Subscription for Government
Adobe Acrobat Pro 2024
AI Assistant for Acrobat
Adobe Express for Education
Adobe Photoshop Elements 2025 and Premiere Elements 2025
Adobe Firefly (Standard and Pro)
Creative Cloud Pro Plus for Students
Offer with a unique volume discount structure (Acrobat Sign)
Adobe Acrobat Sign Transactions have a separate volume discount structure, including discount levels for 3-year commit. Transaction discount levels, or tiers, are calculated independently of a customer’s VIP Marketplace discount level.
Note: Contact your reseller for more details related to these exceptions.
Question #4: How you can qualify for VIP Marketplace 3-year commit?
Answer: Your organization has the option to receive set partner pricing1 for up to three years on all qualifying and available products when you commit to auto-renew a set number of licenses (Minimum Commit) on Member’s first and second Anniversary Date in VIP Marketplace. In exchange, Adobe agrees to offer set discounted partner pricing during Member’s 3-year commit term. The Minimum Commitment must be a minimum of 10 licenses. 3-year commit allows budgeting for up to 3 years.
Question #5: What additional discounts with 3-year commit are available?
Answer: For commercial and government customers, 3-year commit offers an even bigger discount level than 1-year subscriptions. When VIP Marketplace Members accept the 3-year commit, their discount level is transitioned to the corresponding 3-year commit discount level, which has additional discounts. For example, if a Member with discount level 2 accepts 3-year commit, then their VIP Marketplace Agreement is transitioned to discount level 12. Similarly, if a Member with discount level 3 or 4 accepts 3-year commit, their Agreement will be transitioned to discount level 13 or 14, respectively.
To learn about specific discounts for each Adobe product, contact your reseller, who can explain how you can save through higher license quantities and, more significantly, through 3-year commit.
For additional information on VIP Marketplace 3-year commit, review License term options.
Note:
Adobe Acrobat Sign Transactions and named-user licenses are tracked separately for discount levels and 3-year commit. A Member may commit to purchase a certain quantity of Sign Transactions (as described in Offerings) or named-user licenses and will receive a corresponding discount level on each type of commitment. For clarity, other Consumables, such as Adobe Stock Credit Packs and Document Cloud Services APIs, don't count toward obtaining VIP Marketplace discount levels or meeting a Member’s 3-year minimum number of Sign Transactions or named-user licenses commitment.
1 Specific pricing is always between the reseller and the VIP Marketplace Member.
Adobe will offer the same price to Adobe’s direct channel partner during a 3-year commit term. Certain currencies may be affected by fluctuations in exchange rates
Question #6: What are the steps to getting started with 3-year commit?
Answer:
Enroll in VIP Marketplace: Contact your reseller. You can enroll and place your first order at the same time.
Initiate a 3-year commit: Your reseller will initiate a VIP Marketplace 3-year commit invitation with your preferred minimum license commitment quantity. The invitation can be sent before your first order.
Accept 3-year commit: After the 3-year commit invitation has been initiated, your organization will receive an email with an invitation to accept the 3-year commit agreement. You'll need to review and accept the VIP Marketplace 3-year commit terms. When a 3-year commit invitation was initiated before the Minimum Commitment quantity of licenses or transactions were purchased, an order meeting the defined Minimum Commitment quantity must be placed within 30 days of accepting the agreement. If an order that meets the defined Minimum Commitment quantity is not placed within 30 days, then the account will not be enrolled in the 3-year commit and will not receive its benefits.
Add licenses with set partner pricing1 at any time: Purchase new licenses or Consumables with the partner pricing1 offered by Adobe when you accepted your 3-year commit amendment, even if you haven’t yet licensed that particular product.
Question #7: What examples are available of 3-year commit agreements?
Answer: When you accept 3-year commit, you agree to auto-renew a set number of licenses on your Anniversary Date during the 3-year commit term. And in exchange, Adobe agrees to offer set discounted partner pricing 1 for you during the 3-year commit term for all qualifying and available products. You will renew (annually) twice during the 3-year term at the set license quantity. Here are two examples:
Example A: Auto-renewal of Minimum Commitment during 3-year commit. An organization purchases 120 licenses. They immediately accept 3-year commit, agreeing to maintain a minimum of 120 licenses through the 3-year commit term. Their licenses renew automatically on their 2nd and 3rd Anniversary Dates.
Example B: Ordering more than your Minimum Commitment does not increase your Minimum Commitment. An organization wants to commit to 1,000 Transactions but has not yet placed an order. Their reseller initiates a 3-year commit invitation set with a Minimum Commitment quantity of 1,000 Transactions. The Member accepts the 3-year commit agreement and places an order for 1,000 Transactions within 30 days. Later, they add 20 licenses, but they are only obligated to maintain their Minimum Commitment quantity of 1,000 Transactions in years 2 and 3.
Question #8: What is the product availability during a 3-year commit subscription term?
Answer: Adobe is constantly innovating and may release new products available for purchase through VIP Marketplace at any time. If, after you’ve joined 3-year commit, a new product is released and becomes available for purchase through VIP Marketplace, then the initial price of that product will also be included in your 3-year commit pricing.
Adobe may discontinue a product's availability at any time. If this occurs during a 3-year commit term, a Member can no longer purchase the product after its last sale date.
Question #9: What is the promotional pricing under 3-year commit?
Answer: Promotional pricing is available only for an initial qualifying purchase. Under 3-year commit, promotional licenses revert to standard license pricing at renewal, as only standard pricing is provided to the reseller for additional license purchases and renewals.
Question #10: What is the Minimum Commitment auto-renews annually during your 3-year term?
Answer: In VIP Marketplace 3-year commit, your Minimum Commitment will auto-renew on your Anniversary Date each year during your 3-year commit term. This ensures that you are always in compliance. If you would like to change your product mix, contact your reseller at least thirty days before your Anniversary Date.