Summary:
This article provides answers to frequently asked questions about Adobe VIP Marketplace, including its licensing options, purchasing process, subscription terms, discount opportunities, and license management capabilities. It also explains how VIP Marketplace supports organizations of different sizes and industries, including enterprises, government agencies, IT teams, procurement specialists, and educational institutions, while highlighting common business needs and the solutions available through the program.
Table of Contents:
How does VIP Marketplace simplify access to Adobe apps and services for my organization?
What flexible license options are available through VIP Marketplace?
What makes the online purchasing process in VIP Marketplace so easy?
What is VIP Marketplace Direct?
How suitable VIP Marketplace is for small work groups to entire enterprises?
How suitable VIP Marketplace is for enterprise-wide needs?
How suitable VIP Marketplace is for IT teams?
How suitable VIP Marketplace is for government needs?
How suitable VIP Marketplace is for procurement specialists?
How suitable VIP Marketplace is for educational institutions?
How to choose a VIP Marketplace option that’s right for your organization?
What are examples of different business needs and VIP Marketplace solutions?
Question #1: How does VIP Marketplace simplify access to Adobe apps and services for my organization?
Answer: VIP Marketplace helps organizations of all sizes manage licenses of industry-leading Adobe apps including Creative Cloud, Acrobat, Adobe Stock, Adobe Acrobat Sign, Substance, Captivate, Presenter, and Firefly.
Question #2: What flexible license options are available through VIP Marketplace?
Answer: Choose a subscription license of 1 year or longer or Consumables that you use as you go.
Question #3: What makes the online purchasing process in VIP Marketplace so easy?
Answer: VIP Marketplace allows your reseller to purchase the Adobe licenses your team needs directly from a partner online ordering experience. They can purchase as many or as few licenses as you need in one simple transaction with the flexibility to add more as your organization grows.
Question #4: What is VIP Marketplace Direct?
Answer: Some customers may purchase their VIP Marketplace licenses directly from Adobe. In such cases, all references to the term Reseller refer to their Adobe Account Manager.
Question #5: How suitable VIP Marketplace is for small work groups to entire enterprises?
Answer: See how VIP Marketplace can suit all organizations regardless of their size or software licensing requirements.
Question #6: How suitable VIP Marketplace is for enterprise-wide needs?
Answer: It’s a given that large organizations have rapidly expanding and evolving needs. VIP Marketplace is designed to meet those changing needs. Membership is ongoing, managing users and licenses is easy with the Admin Console, and, as purchases increase, volume discounts can offer even greater savings.
Question #7: How suitable VIP Marketplace is for IT teams?
Answer: VIP Marketplace is full of features that make life easier for IT teams. Whether assigning licenses to 3 or 300 employees, deployment is a snap with the Admin Console, and it’s easy to assign or revoke licenses at any time. And advanced 24/7 tech support ensures deployments keep running.
Question #8: How suitable VIP Marketplace is for government needs?
Answer: Whether a department or agency needs a few licenses or hundreds, VIP Marketplace has an option to fit a limited budget, align with that budget’s cycles, and meet stringent security standards. With a centralized license management tool, you can easily and securely administer licenses and monitor storage.
Question #9: How suitable VIP Marketplace is for procurement specialists?
Answer: Scale with ease. There’s lower upfront spending, and you get exclusive feature updates at no additional cost. It’s easy to adapt as the team grows, and volume purchases can lead to more savings. You can choose your Anniversary Date, which means purchases prorate to the same date—and you avoid surprises.
Question #10: How suitable VIP Marketplace is for educational institutions?
Answer: With VIP Marketplace for education, you can purchase shared device licenses to use on institutionally owned machines (such as computer labs) and you can purchase named-user licenses for educators and students to use wherever they are (work-at-home) and on any device they use including non-institution-owned devices. Membership is ongoing, managing users and licenses is easy with the Admin Console, and, as purchases increase, volume discounts can offer even greater savings.
Question #11: How to choose a VIP Marketplace option that’s right for your organization?
Answer:
Annual subscription | Extended paid upfront subscription option | Term License | 3-year commit option | |
License Term | 1 year | Up to 3 years (4 years for education institutions)1 | 3 years | Up to 3 years (through 2 renewals) |
Minimum | 1+ licenses | 1+ licenses | 1+ licenses | 10+ licenses |
Payment | Pay upfront | Pay upfront | Pay upfront | Pay annually |
Discount | Can achieve a Discount Level with as few as 10 licenses | Can achieve a Discount Level with as few as 10 licenses | Can achieve a Discount Level with as few as 10 licenses | Set price2 for up to 3 years with license commitment3. |
Notes:
1 VIP Marketplace Member selects Anniversary Date
2 Specific pricing is always between the reseller and the VIP Marketplace Member. Adobe will offer the same price to Adobe’s direct channel partner during a 3-year commit term. Certain currencies may be affected by fluctuations in exchange rates.
3 The 3-year commit option is not available for customers with extended paid upfront subscriptions or Linked Membership.
Question #12: What are examples of different business needs and VIP Marketplace solutions?
Answer:
Need: An organization has evolving, expanding software needs and would like added discounts.
VIP Marketplace solution: With VIP Marketplace, the organization can purchase 10 licenses or more at one time and receive a set discount level on all subsequent purchases in a term. The organization can qualify for even higher discount levels with purchases of 50 or 100 licenses.
Need: An organization has a tight but guaranteed budget, and funding comes at the same time each year.
VIP Marketplace solution: The organization chooses its annual payment date to align with its predictable influx of technology funding.
Need: A customer wants to pay upfront for over 12 months.
VIP Marketplace solution: An organization can pay for all licenses upfront for up to 3 years with an extended paid upfront subscription. (Up to 4 years for educational institutions)
Need: An organization seeks budget predictability and wants to pay annually. However, it's unsure how many licenses it will need over the next few years.
VIP Marketplace solution: After enrolling in VIP Marketplace's 3-year commit, an organization can agree to auto-renew a set number of licenses (Minimum Commitment) on the Member’s first and second Anniversary dates. In exchange, Adobe agrees to offer set discounted partner pricing1 during the Member’s 3-year commit term. The 3-year commit allows budgeting for up to 3 years.
Also, commercial and government customers get deeper discounts by signing up for 3-year commit vs. signing up for 1 year. See 3-year commit details in the License term options section.
Need: A consortium or affiliated organizations have vastly different software needs but would like to benefit as much as possible from volume discounts.
VIP Marketplace solution: Linked Membership allows affiliates to purchase and manage licenses separately while ensuring that all qualified affiliates receive the combined high-volume reward of those aggregated purchases. Reaching 10 licenses or more can qualify the Linked Membership for the corresponding discount level.