Automated Discovery Survey Notifications FAQ in Xvantage™ Integrations

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Summary:

The Xvantage Integrations team will now get automated email alerts whenever a new XI Discovery Survey is submitted for a country set up to receive these notifications. This allows for quicker awareness of new requests, enabling teams to assess the submitted details and respond swiftly.

Question: What are these notifications in Xvantage Integrations?

Answer:

  1. Automatic Notifications - XI team members receive an email when an XI Discovery Survey is submitted for their configured country.  

  2. Country-Based Routing - Notifications are automatically sent to the recipients designated for each country, ensuring new submissions reach the appropriate XI team.  

  3. Survey Details Included - The notification provides key submission information, such as:

    • Customer/account

    • Country

    • Submission details, and

    • other information captured in the survey