How to Access the Knowledge Base Articles in Xvantage™

Overview:

This article explains how to access the Knowledge Base (KB) articles that are available in Xvantage.

Process:

1. Log in to Xvantage.

2. Hover over the left navigation menu and click Help and support at the bottom left corner.

3. Help and Support page opens.

4. To find articles on subjects that pique your interest, just enter the keyword(s) into the search bar located in the center of the window and hit Enter.

5. Review the search results. The results include:

   • AI-Generated Results – Provides high-level information related to your search.

   • Top Matching Articles – Displays relevant Knowledge Base articles and videos.

6. Click See all matched articles to view all available results.

7. Select an Article or Video to access the available content.

   Note: Not all articles have a corresponding video.

8. Click a specific article to view the complete information.

9. Click a specific video to watch the step-by-step process, if available.