Overview:
The Xvantage Unified Support makes it faster and easier for customers to get answers, resolve issues and stay informed every step of the way on the Xvantage platform.
Process:
Log in to Xvantage.
Hover over the left navigation menu and click Help and Support.
On the Help and Support page, use the search bar to ask a question or search for information.
Review the search results, which include:
AI-Generated Results – Provides high-level information related to your search.
Top Matching Articles – Displays relevant Knowledge Base articles and videos.
Click See all matched articles to view all available search results.
Scroll down to the Trending Articles section to view the most popular and recently published articles.
In the Help Categories section, articles are grouped by category.
Select a category, then click View More Articles and Videos to view all related articles and videos.
Important:
Not all articles have a corresponding video.
To submit a support request, refer to How to Submit a Support Ticket in Xvantage™.